AI-powered field service management for field service operators — from a provider's mass-intake spreadsheet to a technician on a rooftop.
— costing time, money, and customers.
Dispatchers have no real-time view of technician location or workload.
Work order delays lead to SLA penalties and costly rework.
Paper-based material tracking causes stockouts and billing errors.
Dispatch, scheduling, materials, assets, billing, compliance and administration — 20+ modules behind one role-aware left nav.
Schedule, jobs and map on iOS and Android — Greek or English, resilient when the signal drops.
A separate, locked-down surface where Plateau operators provision and manage customer tenants. Never customer-facing.
Service operators upload mass-intake files; mapping, routing and reporting are built in.
Every workspace is fully isolated, the platform speaks Greek and English out of the box, and coverage, routing and reporting understand the Greek market natively.
Full visibility from work order creation to field completion.
operations overview · anomaly banners surface spikes the moment they cross threshold
A constraint-based optimization engine proposes who does what and when. Dispatchers review the plan and commit it in one click — the final call stays human.
Receive jobs, follow task checklists, log materials, and capture sign-off — all from a smartphone, in Greek or English.
A materials catalogue underpins every job: defaults per workflow stage and task materialize into a projected manifest, technicians record actual consumption in the field, and back-office gets a clean projected-vs-actual view — plus a reorder report.
A registry for customer CPE and warehouse equipment. Each asset links to the work orders that created, modified, or serviced it — install, service, audit — keeping the operational history complete from day one.
Vehicles with odometer readings, service records and fuel logs — technicians log entries from the field, and the console rolls them into a travel and cost overview. The cost of getting to site is measured, not guessed.
Supports any kind of infrastructure projects.
A visual, node-based editor for stages, statuses, transitions and per-status SLAs. Simulate a sample work order through the graph before publishing — every publish is an immutable version, so historical reporting stays correct.
Drag-and-drop field forms — text, signatures, photos, GPS, dropdowns — bound to a work-type and status pair. The form appears at exactly that point in the technician's app. No release required.
Reusable tasks wired into the workflow: link tasks to stages, set the fields required to complete them, attach default materials, required skills and the form to show. The connective tissue between the studios.
Assisting the people who dispatch, plan and triage, while leaving the final call to them.
LLM-powered classification of fault descriptions into categories, with suggested priority and required skills.
Natural-language questions against the live board, assignment proposals, and on-demand shift summaries.
Statistical monitoring of delays, volume spikes and outliers against a 14-day baseline — surfaced as banners where they matter.
Seven-day projections of work volume by type, with recommended technician counts.
Adjust volume-growth assumptions and see the headcount needed to hold SLA compliance at target.
Heuristic and model-based predictions of completion-time risk for each in-flight work order.
Designed from the ground up for aerial, underground, and indoor installations on one platform.
A scheduled automation polls the provider's channel for the newest file and promotes every row with the same mapping, dedupe and routing rules as a manual commit — then emails the run summary.
Every imported row keeps the original raw payload, so “what did you send us?” always has an answer.
One-click reconciliation CSVs scoped to provider, contractor or date range — and provider statements generated or scheduled as PDF/Excel.
Schema-per-tenant with row-level security — isolation is enforced by the database itself, and each customer's workspace maps to its own organisation.
Provisioning and schema migrations live in a separate, privileged control plane — kept entirely off the customer-facing API.
A per-tenant, hash-chained, append-only audit log; UPDATE, DELETE and TRUNCATE are blocked at the database trigger level.
Every personal-data column is inventoried with its GDPR legal basis. Dynamic masking redacts by role; retention scans purge past-window data while preserving metrics.
Sensitive roles must complete multi-factor enrolment before reaching restricted pages — across web and mobile.
declared tables are the single source of truth; a drift detector aborts boot if the live database diverges from the declared model.
FSM Plateau retires the patchwork that field-service operations usually run on — and replaces it with a single, audited, multi-tenant, AI-assisted view of every job.
One platform for dispatchers, technicians, and operations teams — built for the demands of field work.